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RedPack Online Tour RedPack operates numerous locations where field technicians can pick up and drop off parts. The wide selection of the locations almost guarantees that they are closer to your technician than your warehouse.
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Our nationwide network of PUDO and stocking locations saves you time and money...

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Case Studies

RedPack has helped some of the world's leading field service organizations improve their productivity. Here are some case studies to help you understand how RedPack can work for you...
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Case Studies

We have helped some of the worlds leading field service organization improve their productivity. Here are some case studies to help you understand how RedPack can work for you:

A global maker of office copiers

Challenge
In a highly competitive market, the company was determined to improve its response time, without increasing the staffing level. Analysis revealed that one of the biggest time and money wasters was the technician drive time to pick up parts from the warehouse.

Solution
Parts are picked up from the closest RedPack location, rather than the warehouse.

Results
11% increase in field force productivity (jobs completed per day)
Average response time reduced by 3.7 hours.


A large nationwide IT service provider

Challenge
Due to strict service level agreements with its customers, the company would often use 3rd party forward stocking locations. Located near the airport, the forward stocking locations are a significant drive time for the technicians.

Solution
Critical service parts are shipped to the closest RedPack locations.

Results
- 12% reduction in drive time
- 17% reduction in mileage.


A medium-sized nationwide IT service provider

Challenge
With a significant portion of its customer base in suburban and rural areas, the company was incurring high drive times, and was struggling to shorten its response time.

Solution
Usage of local RedPack locations, and the Redeye service, which allows the technician to pick up the part early in the morning on their way to work.

Results
- 16% reduction in drive time
- A half day to a day improvement in response time for rural customers.


A global maker of medical equipment

Challenge
Field technicians were not returning used parts for recycling soon enough. Parts were often held in the technicians’ parts for 5-10 days. As some of the parts were lost in the process, this was a significant expense. Certain unreturned parts are also liability since environmental regulation dictate special disposal.

Solution
Technicians are required to drop the parts at the closest location on a daily basis.

Results
- More convenient return process
- 7.3% improvement in part return rate.

 

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