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RedPack has helped some of the world's leading field service organizations improve their productivity. Here are some case studies to help you understand how RedPack can work for you...
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RedPack Logistics Selected by Gurus2Go as Logistics Provider for Mission Critical Service Parts Support

PITTSBURG, Pennsylvania - August 14, 2008 -

RedPack Logistics, the global leader in Warehousing and Parts Proximity Services, has announced that Phoenix based Gurus2Go, LLC, one of the nation’s leading providers of on demand computer repair and information technology services has selected RedPack as its service parts supply chain partner.  RedPack will coordinate service parts management and delivery across the United States in support of Gurus2Go wide range of industry leading IT service solutions.

“Gurus2Go is managing an aggressive schedule of system installations and service projects through 2008, and we are honored to be chosen as their logistics partner for the projects”.  Stated Juan Sotolongo, CEO of RedPack Logistics.  “Our rich process approach allows us to deliver our network in the most economical manner in supporting the JIT approach Gurus2Go takes to the installations.  Our project management philosophy allows us to support the short windows of success for each project. Working with a quality provider such as Gurus2Go allows RedPack to demonstrate our full range of flexibilities and deliver innovative approaches that exceed current market capabilities.  The combination of our process oriented approach, and quality project management enables a network of service delivery for Gurus2Go that separates them from all other providers”.

Gurus2go has built a national network of over 5,000 certified Gurus that can be dispatched through a state of the art web-based work flow management system to any zip code in the United States. Their significant investment in service and technology allows customers to place a service request with just a few clicks as well as track the event from start to finish. Their innovative approach and focus on service has earned them one of the highest customer satisfaction ratings in the industry. RedPack Logistics was selected to support Gurus2Go installation programs based on their national footprint supported by rigid process and quality project management.  RedPack Logistics operates a national network of over 700 Forward Stocking Locations and PUDO (Will call locations) in support of their leading parts proximity services.  They also offer a comprehensive web based inventory management platform that requires a low level of effort to achieve IT integration. 

 “As a single source provider of technology services, Gurus2go provides clients the ability to consolidate all their IT requirements with one reliable, cost effective partner.  In an effort to continually identify and offer new solutions to our existing portfolio of services, we’re confident RedPack Logistics will help us achieve that goal”, stated JD Bryant, President Gurus2go.  “One of our key differentiators … a commitment to move at the speed of our customer, deliver responsive, high-quality service, and still maintain varying levels of SLA requirements on a national basis.  The partnership with RedPack will allow us to extend our reach, and continue the successful, long-term strategic relationships we enjoy with our clients”

RedPack assigns a dedicated project manager to each of its clients which ensures a best in class project management approach that evolves as the customer requirements evolve.  The project manager is also responsible for effective use of the RedLink Technology system which enables parts management and control through a simple web based interface for each RedPack Client.

About Gurus2Go
Gurus2go is one of the nation’s leading providers of on demand computer repair and information technology services. The company was founded in 2001 in Dallas, Texas and was acquired by Signature Technology Group of Phoenix, Arizona in 2006. The combined service offering of both companies has led to an impressive client list of private and publicly traded companies, colleges and universities, state, local and federal government entities and thousands of general consumers.

About RedPack Logistics
RedPack's mission is to provide innovative solutions to the field service management sector. Their  services allow field service management organizations to reduce costs by increasing technician productivity, improving information on parts, and making available dynamic dispatching to improve SLAs.
The RedPack management team comes from the service and outsourcing sectors, and has decades of experience in delivering the highest standard of service. RedPack Warehousing services are focused on providing economical solutions to small and mid size companies requiring from 1 to 100 national stocking locations.
Providing these services has helped establish their position in the industry—allowing them to make a distinct and substantial impact on a client's bottom line.

Contact RedPack Logistics
Shirley Susa Phone 412.904.5092 • Fax 412.904.5096


© 2008 RedPack Logistics, Inc. All Rights Reserved
• Phone 412.904.5092 • Fax 412.904.5096 • Contact Us